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IT Support Specialist (Ho Chi Minh City)

Central Retail Việt Nam · Văn phòng SSC (Trụ sở chính) - Thành phố Hồ Chí Minh, Hồ Chí Minh
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Type
Full-time
Work mode
On-site
Level
Staff
Industry
IT - Software
Department
Group HO - ITCare (20000382)
Experience
From 3 years
Education
University
Salary
Thương lượng
Location
Văn phòng SSC (Trụ sở chính) - Thành phố Hồ Chí Minh, Hồ Chí Minh

Comparing this offer? IT - Software salary benchmarks →

Overview

  • We are looking for an experienced Senior IT Support to provide end-user support and handle infrastructure troubleshooting, including network and server-related issues.
  • IT Support & Troubleshooting
  • Handle and resolve IT support requests related to hardware, software, Windows, Microsoft 365, and network issues.
  • Troubleshoot complex incidents and escalate to relevant IT teams when required.
  • Coordinate with internal teams and vendors until issues are resolved.
  • Provide onsite support for offices and stores when required.
  • Infrastructure Support
  • Troubleshoot LAN/WAN, Wi-Fi, VLAN, VPN, switches, and basic firewall issues.
  • Support Windows Server, Active Directory, DNS, DHCP, Group Policy, and File Server.
  • Support basic server hardware troubleshooting and infrastructure monitoring.
  • Assist the Infrastructure team with deployment, maintenance, upgrades, and troubleshooting.
  • IT Equipment & User Management
  • Prepare IT equipment, accounts, and applications for new staff.
  • Collect and check equipment during offboarding.
  • Maintain IT hardware inventory and stock records.
  • Diagnose hardware issues and coordinate warranty, repair, or replacement.

Requirements

  • 3-5 years of experience in IT Support, IT Operations, System Administration, or a similar role.
  • Strong knowledge of PC hardware and Windows troubleshooting.
  • Good knowledge of networking: TCP/IP, LAN/WAN, VLAN, DNS, DHCP, Wi-Fi, VPN, switches, and firewalls.
  • Hands-on experience with Windows Server and Active Directory.
  • Microsoft 365, virtualization, endpoint management, or monitoring experience is an advantage.
  • Strong troubleshooting, communication, and customer-service skills.
  • Willing and able to work in shifts, including weekends and public holidays when required.
  • Able to work independently and provide onsite/out-of-hours support when required.
  • Bachelor‘s Degree in IT, Computer Science, or related field.
  • CCNA, ITIL, or Windows Server certification is an advantage.
  • English: Able to communicate and understand technical documentation.

Benefits

  • Attractive salary
  • Phone & Meal allowances
  • 15 annual leaves
  • 24/24 Personal Accident insurance for yourself & health insurance for yourself and your spouse & children.
  • Performance review 1 time/year
  • Open, transparent and trustworthy environment
  • Challenging projects with awesome co-workers
  • Personalize training plan and career development
  • Working Time
  • Willing to work in shifts:
  • 07:00 - 16:30
  • 08:30 - 18:00
  • 12:30 - 22:00
  • 22:00 - 07:30
TrainingMeal allowanceStock options / ESOP

Summary of facts from the official posting. View original ↗

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