Type
Full-time
Work mode
On-site
Level
Staff
Industry
Food & Beverage
Department
Untitled
Experience
From 1 year
Education
High school
Salary
Thương lượng
Location
An Giang
Overview
- Provide food and beverage service in accordance with departmental standards and operating procedures
- Welcome guests warmly, offer assistance, and maintain a friendly and professional manner throughout service
- Prepare service areas before opening, ensuring equipment, utensils, menus, and supplies are clean, complete, and ready for use
- Maintain knowledge of menu items, beverage offerings, daily activities, and hotel facilities to respond accurately to guest inquiries
- Support table service, guest reception, cashiering, and beverage preparation as assigned
- Follow billing and cashiering procedures to ensure accurate transactions
- Keep menus, beverage lists, and guest materials clean and in good condition, reporting replacement needs to the supervisor
- Maintain cleanliness and hygiene in dining areas, service stations, bars, and storage areas
- Handle and store equipment and supplies in accordance with hygiene requirements and HACCP standards
- Complete opening and closing inventories, replenish supplies, and submit stock requisitions as assigned
- Communicate unavailable items and operational updates to relevant team members
- Respond to guest requests and complaints within assigned authority, escalating unresolved matters to the supervisor or manager on duty
- Report guest feedback, service difficulties, equipment issues, and other relevant information promptly
- Assist the supervisor in maintaining guest preferences and service records
- Attend daily briefings, meetings, and training sessions as required
- Maintain punctuality, personal grooming, and uniform standards
- Follow workplace health, safety, security, and emergency procedures
- Perform other duties as assigned by the line manager.
Requirements
- High school diploma or vocational qualification in Hospitality, Food and Beverage, or a related field
- At least 1 year of relevant experience, or an equivalent combination of education and practical experience
- Experience in a 4-star or 5-star hotel or an upscale restaurant is preferred
- Intermediate English skills in speaking, listening, reading, and writing
- Good communication and customer service skills
- Basic knowledge of restaurant service, food hygiene, and safe handling of equipment
- A friendly, professional attitude and willingness to support colleagues
- Ability to follow operating procedures and maintain cleanliness and attention to detail.
Benefits
- Sun Group’s Entertainment and Hospitality Division (SHE) offers a highly dynamic, professional, and constantly evolving work environment with numerous career development opportunities. At SHE, employees will enjoy the following benefits:
- Attractive salary, accompanied by housing support and allowances for meals, phone expenses, etc.
- SunCare health insurance for employees
- Special offers on amusement park and entertainment services for employees and their families
- Professional training and development opportunities
- Housing policy providing apartments or houses for long-term employees.
TrainingUniformMeal allowanceStock options / ESOP
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