← WOWSUITE SOFTWARE
General Manager / Managing Director — Savvy Smart Deals
WOWSUITE SOFTWARE · Hồ Chí Minh
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Type
Full-time
Work mode
On-site
Level
Director
Industry
Other
Salary
Thương lượng
Location
Hồ Chí Minh, Hồ Chí Minh, Hồ Chí Minh
Overview
- P&L, revenue, margin and profit
- Ecommerce strategy and execution
- Product strategy and sourcing
- Online marketing and customer acquisition
- Paid media, affiliate traffic and performance marketing
- Shopify and direct-response funnels
- Pricing, offers, bundles and upsells
- Conversion rate, AOV, CAC/CPA, ROAS and LTV
- Inventory, purchasing and forecasting
- Warehousing, fulfillment and logistics
- Customer service, refunds and chargebacks
- Budgets, analytics and forecasting
- Team performance and growth
- ECOMMERCE / DTC
- Personally operated or materially scaled an ecommerce or DTC business
- Strong understanding of Shopify, Amazon, marketplaces and/or direct-response ecommerce
- Understand the full online customer journey from traffic through purchase, fulfillment and repeat purchase
- ONLINE MARKETING
- Strong practical knowledge of performance marketing
- Paid media, affiliates, publishers, media buyers or traffic partners
- Understand CPA/CAC, ROAS, RPC, CVR, AOV and LTV
- Experience improving offers, landing pages, checkout, creative, bundles, upsells and conversion
- Able to decide quickly whether to scale, change or stop an offer based on economics
- LOGISTICS & INVENTORY
- Inventory planning and purchasing
- Demand forecasting
- Stockouts and excess inventory
- Supplier coordination
- Warehousing and fulfillment
- Shipping and logistics
- Working-capital implications of inventory decisions
- CUSTOMER SERVICE
- Experience managing customer-service operations in an ecommerce environment
- Understand refunds, returns, chargebacks, complaints and service levels
- Able to identify customer-service problems that are hurting conversion, retention or profitability
- Experience building or managing processes that improve customer satisfaction while controlling cost
- Own revenue, gross margin, contribution margin, profit, budgets and forecasts
- Manage marketing spend and operating costs
- Review business performance frequently and take corrective action quickly
- Ensure every major product and channel has clear unit economics
Benefits
Stock options / ESOP
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