Aftersales Service Management (Internation Market)

VINFAST TRADING AND PRODUCTION JSC · Hà Nội

Type

Full-time

Work mode

On-site

Level

Staff

Industry

Other

Salary

Thương lượng

Location

Hà Nội, Hà Nội, Hà Nội

Overview

Develop and execute global service network expansion plans in alignment with business strategy.
Identify, evaluate, and onboard service partners, workshops, and authorized service providers in international markets.
Define and implement global standards for service facilities, tools, equipment, and staffing.
Support contract negotiation and manage service partner performance.
Establish, implement, and monitor after-sales processes including maintenance, repair, warranty, roadside assistance, and customer support.
Ensure global service partners comply with operational standards, KPIs, and SLAs.
Analyze operational performance and implement continuous improvement initiatives.
Collaborate cross-functionally with Technical, Parts, Quality, Training, and Customer Experience teams.
Support service readiness and operational setup in new markets.
Provide on-site operational support, coaching, and process implementation.
Resolve complex operational and customer service issues in overseas markets.
Prepare regular performance and network development reports.
Recommend strategic and operational improvements to enhance service efficiency and customer satisfaction.

Training

Summary of facts from the official posting. View original ↗

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