Type
Full-time
Work mode
On-site
Level
Staff
Industry
IT - Software
Salary
Thương lượng
Location
Hồ Chí Minh, Hồ Chí Minh, Hồ Chí Minh
Overview
- End-User Support
- Provide first-level technical support to staff for hardware, software, and network-related issues.
- Assist users with Microsoft Office 365 applications such as Outlook, Teams, and SharePoint.
- Support login issues, account access requests, and password resets.
- Guide users on basic IT usage and troubleshoot common technical problems.
- IT Systems & Equipment
- Assist in maintaining office IT equipment such as laptops, desktops, printers, meeting room devices, and network equipment.
- Help with setup and configuration of new computers and user accounts for new employees.
- Support IT team in monitoring and maintaining office systems and connectivity.
- Coordinate with vendors under supervision when necessary.
- Cloud Tools & Security Support
- Assist users in using cloud-based applications such as Microsoft 365, OneDrive, and SharePoint.
- Help apply system updates and follow IT security procedures.
- Support basic cybersecurity awareness and follow company policies on data protection and confidentiality.
- IT Operations & Documentation
- Maintain records of IT assets, equipment, and software licenses.
- Document common troubleshooting solutions and assist in preparing simple user guides.
- Support IT onboarding for new employees (device setup, account access, software installation).
- Assist the IT team with backup processes and business continuity procedures.
Benefits
Laptop / equipment
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