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IT Senior Manager

Vietnamworks' Client · Hồ Chí Minh
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Type
Full-time
Work mode
On-site
Level
Manager
Industry
IT - Software
Salary
Thương lượng
Location
Hồ Chí Minh, Hồ Chí Minh, Hồ Chí Minh

Overview

  • IT Strategy and Transformation Roadmap
  • Develop and execute a 2–3 year IT and digital transformation roadmap aligned with business priorities, Finance objectives, operational efficiency, controls, and growth plans.
  • Proactive business partnering by identifying opportunities for automation, simplification, standardization, and better data visibility.
  • Business Partnership
  • Work closely with Sales, Supply Chain, Finance, Marketing, HR, Legal, and Operations to understand business pain points and convert them into clear technology requirements and deliverables.
  • Constructively challenge business requests, clarify root causes, evaluate alternatives, and recommend fit-for-purpose with end-to-end execution.
  • Business Applications and Systems Modernization
  • Own the performance, enhancement, integration, and adoption of core business applications including ERP, DMS, sales force systems, reporting tools, workflow platforms, and other local applications.
  • Reduce dependency on manual workarounds and legacy tools by introducing scalable, secure, and user-friendly solutions.
  • Automation and Process Improvement
  • Build and maintain a prioritized automation pipeline across repetitive, manual, control-sensitive, and productivity-heavy processes.
  • Drive measurable improvements in cycle time, accuracy, visibility, and user productivity through workflow automation, reporting dashboards, low-code tools, AI-enabled solutions, and process redesign where appropriate.
  • Project Ownership and Delivery Governance
  • Take end-to-end accountability for IT projects, from business case and solution design to implementation, change management, user training, adoption, and post-go-live benefit tracking.
  • Establish disciplined project governance, including clear owners, milestones, risks, dependencies, escalation paths, budgets, and success measures.
  • IT Infrastructure, Service Delivery, and Reliability
  • Ensure stable, secure, and cost-effective IT infrastructure across offices, plants, warehouses, distributors, and field users, including network, devices, collaboration tools, backups, and service desk support.
  • Improve service management through defined SLAs, ticket analytics, root-cause analysis, preventive actions, and user satisfaction measurement.
  • Data, Reporting, and Decision Support
  • Strengthen data quality, master data discipline, reporting governance, and integration across systems to enable faster and more reliable business decisions.
  • Partner with Finance and business teams to deliver dashboards and analytics that improve visibility on sales, inventory, profitability, costs, controls, and operational KPIs.
  • Cybersecurity, Risk, and Compliance
  • Maintain effective IT controls, access management, data protection, backup, disaster recovery, cybersecurity awareness, and compliance with corporate policies and local requirements.
  • Proactively identify technology, data, vendor, and process risks and ensure timely mitigation with clear ownership.
  • Vendor, Budget, and Asset Management
  • Manage IT OPEX, CAPEX, licenses, contracts, assets, procurement, and vendor performance with a focus on cost discipline and service quality.
  • Evaluate vendors and technology partners objectively based on capability, scalability, support quality, security, total cost of ownership, and business value.
  • Team Capability Building and Culture Change
  • Upgrade the IT team’s capability through support to business applications, automation, analytics, project management, and business partnering.
  • Coach & Develop the team with new age solutions, ownership mindset, problem-solving, and stakeholder engagement.

Benefits

Training

Summary of facts from the official posting. View original ↗

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