Customer Service Team Leader - European Lane

Vietnam Everok International Forwarding Company Limited · Hồ Chí Minh

Type

Full-time

Work mode

On-site

Level

Team Leader

Industry

Customer Service

Salary

Thương lượng

Location

Hồ Chí Minh, Hồ Chí Minh, Hồ Chí Minh

Overview

Build and maintain a core overseas agent network, regularly reviewing performance and reporting progress to expand partnerships.
Monitor European market trends, analyze routes, and lead the sales team to strengthen quotation accuracy and competitiveness.
Track regional shipment volume, revenue, and costs; set sales targets and drive execution to improve quotation success and goal attainment.
Support company strategy by identifying and implementing new business models to unlock growth and diversify revenue.
Manage daily team operations, streamline processes, and handle emergencies to ensure service quality and operational efficiency.
Develop team structure and capabilities, focusing on key objectives to enhance agent performance.
Host visits from overseas agents and clients, coordinating itineraries to facilitate clear communication.
Participate in domestic and international agent meetings and business trips to foster partnership growth.
Execute tasks as assigned and ensure alignment with organizational objectives.

Summary of facts from the official posting. View original ↗

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