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Technical Support Consultant (Android)

V-KEY · Hồ Chí Minh
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Type
Full-time
Work mode
On-site
Level
Staff
Industry
Other
Salary
Thương lượng
Location
Thành phố Hồ Chí Minh, Hồ Chí Minh

Overview

  • Working together with Technical Support Team and Cross-Functional teams to troubleshoot incident, problem and change management to ensure all reported issues are resolved as per pre defined SLA
  • Create and maintain API Bridge solution between V-Key SDK and cross platforms (i.e. Flutter, ReactNative, Cordova…)
  • Managing V-Key Diagnostic Application including maintain, update application regularly
  • Participate in the project with customer to support the integration of V-Key solution
  • Provide on-call/remote support outside regular business hours as and when required.
  • Bachelor’s degree or equivalent experience
  • 2+ years of experience in building software for Android
  • Experience in Java/Kotlin language foundation, experience working with JNI layer and C/C++ language is preferred.
  • Experience working with external data sources, APIs, third-party libraries, JSON and RESTFul technologies.
  • Familiar with Android development framework and tools for analyzing memory usage, performance issues, and crash symbolication/debugging.
  • Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies
  • Solid understanding of the full mobile development life cycle
  • Experience with iOS development, cross platforms development (i.e. Flutter, React Native, Cordova, Kony…) would be a plus
  • Utilize AI-powered development tools (i.e. Claude, Github Copilot) and emerging AI technologies to improve software engineering effectiveness, including coding, testing, debugging, documentation, performance optimization, and problem resolution would be a big plus.
  • Able to handle pressures while working on high priority/critical incidents
  • Work in a team environment
  • Be smart, driven, curious, and empathetic support member
  • Love to work with multi-national customers
  • Good at interpersonal communication with strong verbal/written English skills
  • Previous experience supporting software products and resolving complex technical queries
  • Experience in a customer-facing role within a high-tech industry, ideally with direct exposure to troubleshooting technical issues
  • Willing to work beyond business hours as and when required (Overtime benefit will be provided)
  • Willing to travel oversea to work at customers’ site as required

Summary of facts from the official posting. View original ↗

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