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← United Overseas Bank (Vietnam) Limited (UOB)

Process Manager

United Overseas Bank (Vietnam) Limited (UOB) · Hồ Chí Minh
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Type
Full-time
Work mode
On-site
Level
Manager
Industry
Other
Salary
Thương lượng
Location
Hồ Chí Minh, Hồ Chí Minh, Hồ Chí Minh

Overview

  • About the Department
  • The Channels & Digitalization function enables end-to-end seamless connectivity for UOB customers across all physical and digital touchpoints of the Bank. Designed to be in tune with our customers’ banking preferences, we strive to enhance engagement and deliver exemplary experiences across our network of branches, self-service machines and digital platforms. We collaborate with FinTech ecosystem…
  • Overview of the Role
  • This role is for Branch process creation & management, playing an important role in Branch processes design, taking into feedback from key stake holders, including but not limiting to Branch, Legal & Compliance, other banks practices research. This role requires the employee to work independently with other BSU key person: Product Managers, Branch Managers, Legal & Compliance Advisor, etc.
  • Branch Process Management
  • Establish and manage branch processes for operational excellence, with optimal balance between effective risk control and superior customer experience in branches service delivery.
  • Work with internal and external partners on various branch projects and initiatives to improve operational efficiency and achieve cost effectiveness.
  • Advisory role for processes relevant to branches.
  • Communicate update of bank’s guidelines in time to ensure standardize workflow are adopted at branches.
  • Review Branches guidelines regularly to simplify operational processes where possible.
  • Key coordinator of Branches to participate in bank projects that relate to Branch process.
  • Business Support
  • As a channel neutral touchpoint, support Businesses in their products and services distribution. Collaborate with stakeholders to drive business growth.
  • Work in close partnership with all stakeholders to launch new products, services and campaigns.
  • Actively involve in stakeholder discussions to support businesses on system enhancement/ process re-engineering with optimal balance between effective risk control and superior customer experience in our service delivery.
  • Driving Efficiencies & Process Excellence
  • Align Process Objectives with Business Vision
  • Process improvements are driven by Channel’s vision that cascades to specific business objectives such as enhancing customer experience, reducing cost-to-serve and increasing revenue.
  • Processes are simplified for easy execution and aligned with the Bank’s Fair Dealing guidelines.
  • Identify Processes to be Improved.
  • Adopting the High Impact approach, the most important processes or those that are in conflict with the business vision will be proactively identified for review and improvement.
  • Review process periodically or on trigger event.
  • Review processes on a regular basis to comply with regulation & bankwide & group wide policy.

Summary of facts from the official posting. View original ↗

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