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← United Overseas Bank (Vietnam) Limited (UOB)

Corporate Account Service Manager (Outsourcing)

United Overseas Bank (Vietnam) Limited (UOB) · Hồ Chí Minh
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Type
Full-time
Work mode
On-site
Level
Manager
Industry
Accounting / Audit / Tax
Salary
Thương lượng
Location
Hồ Chí Minh, Hồ Chí Minh, Hồ Chí Minh

Overview

  • Operations & Service Management
  • Supervise and manage the account opening and maintenance process for corporate, institutional, and foreign bank clients.
  • Ensure all requests are processed accurately, timely, and in compliance with internal policies and regulatory requirements (e.g., KYC, AML, FATCA, CRS).
  • Maintain close coordination with Relationship Managers, Compliance, Legal, and Operations teams to ensure smooth onboarding and account management.
  • Oversee customer document verification, approval workflow, and system data input accuracy.
  • Manage periodic account reviews, updates, and closure requests according to established procedures.
  • Compliance & Risk Control
  • Ensure strict adherence to all internal controls, regulatory frameworks, and audit requirements.
  • Identify process risks and implement mitigating controls to reduce operational and compliance risk.
  • Assist and support as a key contact for internal and external audits related to account opening and client onboarding.
  • Escalate any irregularities in accordance with AML/CFT policy.
  • Team Leadership & Performance
  • Lead and develop a team of account service officers/executives; set clear performance goals and monitor results.
  • Provide coaching, training, and guidance to enhance team knowledge of product types, client categories, and regulatory obligations.
  • Foster a culture of operational excellence, accountability, and customer focus.
  • Process Improvement & Project Participation
  • Continuously review account opening workflows to streamline processes and improve turnaround time.
  • Drive automation and digitalization initiatives to enhance client experience.
  • Participate in system enhancement projects, user acceptance testing (UAT), and policy updates.
  • Client & Stakeholder Management
  • Support Relationship Managers and front-line teams in onboarding clients and resolving account-related issues.
  • Provide subject matter expertise on account opening requirements for complex client structures (e.g., FDI, offshore entities, non-resident corporations).
  • Ensure professional communication and service delivery aligned with the bank’s service standards.

Benefits

Training

Summary of facts from the official posting. View original ↗

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