GRC Customer Service Coordinator I

TTI Electronics Vietnam Company Limited · Hà Nội

Type

Full-time

Work mode

On-site

Level

Staff

Industry

Customer Service

Salary

Thương lượng

Location

Hà Nội, Hà Nội, Hà Nội

Overview

Verify and expedite customer orders to ensure accuracy and secure on-time delivery by coordinating the special request with the Branch Coordination group.
Provide information to the customer regarding order status by answering inquiries by phone and email by looking up the inquiries in the sales database.
Coordinate issue resolution by working with the Sales Representative and the Customer to ensure a smooth sale to shipping process.
Collaborates and develop an effective and efficient remote work communication with the Branch.
Participate in all required Branch meetings or discussions through live chat, team’s weekly video, or phone calls in case of an emergency.
Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.
Assist with the processing of customer quotes by performing stock checks and obtaining delivery information by utilizing the computer supplier access.
Process order confirmation files by reviewing data and maintaining accuracy resulting in low sales errors and high quality.
Participate in the company Total Quality process by following established policies and procedures.
Provide support to the Sales Representatives by returning phone calls to customers, sending samples and sales literature to customers and researching and preparing customer return authorizations and replacement orders.

Stock options / ESOP

Summary of facts from the official posting. View original ↗

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