Admissions and Parent Relations Officer

Trường Quốc Tế Brighton College Việt Nam · Hà Nội

Type

Full-time

Work mode

On-site

Level

Staff

Industry

Other

Salary

Thương lượng

Location

Hà Nội, Hà Nội, Hà Nội

Overview

Admissions Support (80%)
Act as the primary point of contact for prospective parents, responding promptly and professionally to enquiries via telephone, email, social media and in person.
Guide families through the admissions process, providing accurate and timely information regarding programmes, curriculum, fees, entry requirements and school policies.
Manage the admissions pipeline from enquiry to enrolment
Schedule and coordinate school tours, admission events, assessments…
Follow up with prospective families to maintain engagement and support conversion.
Maintain accurate records in CRM and internal tracking systems; update enquiries, applications, assessments, offers, enrolments and withdrawals; prepare pipeline reports and conversion updates for management.
Customer Care & Client Service (20%)
Provide a warm, professional welcome for visiting families and guests; support front desk operations, general calls and visitor direction when required.
Respond to general parent enquiries and route more complex academic, pastoral or operational matters to the appropriate team, following up where needed.
Handle sensitive situations with discretion, empathy and professionalism, and share recurring feedback or service improvement points with Admissions leadership.

Be part of a globally recognised international school. Work in a professional and high-standard environment. Gain valuable experience in admissions, administration, and customer service. Competitive salary and a dynamic, supportive workplace.

Summary of facts from the official posting. View original ↗

You'll be taken to the employer's official application page.