Student Services & Dormitory Specialist

Trường Đại học VinUni · Hà Nội

Type

Full-time

Work mode

On-site

Level

Staff

Industry

Other

Salary

Thương lượng

Location

Hà Nội, Hà Nội, Hà Nội

Overview

Dormitory Operations: (70% - Core Operations)
Serve as the first point of contact for students regarding all issues, including security, safety, maintenance, incident reporting, and emergencies.
Handle room assignments, manage room change requests, and resolve student conflicts or disputes within the dormitory.
Coordinate with local police for temporary residence registration for students, faculty, and visitors.
Plan and execute an annual communication strategy and organize student movements/activities to foster a positive dormitory community.
Manage and schedule shifts/tasks for the Resident Assistants (RA) and collaborate with the Faculty in Residence (FIR) team.
Oversee facilities for the dormitory and Sports Complex. Report repairs and propose maintenance or upgrades as needed.
Student Support Services: (30%)
Review and approve room booking requests via VinUni Digital platform; monitor and manage the task queue on Salesforce.
Monitor and uphold the university‘s behavioral standards, ensuring all residents clearly understand their rights and responsibilities within the community.
Maintain meticulous and confidential records of student incidents and complaints, ensuring a structured follow-up process from initial report to final resolution.
Support department-wide and university-scale events and perform other tasks assigned by the Student Affairs Manager.

Summary of facts from the official posting. View original ↗

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