Customer Support (night shift, English)

Truecommerce Vietnam Company, Limited · Hồ Chí Minh

Type

Full-time

Work mode

On-site

Level

Staff

Industry

Other

Salary

Thương lượng

Location

Hồ Chí Minh, Hồ Chí Minh, Hồ Chí Minh

Overview

Working location: Helios Building, Quality Tech Solution Complex, Trung My Tay Ward (formerly District 12)
Working time: 5 days/week. Night shift: 10 PM - 7 AM or 8 PM - 5 AM
Provide first-level technical support to clients and trading partners via phone, email, and ticketing system
Troubleshoot and resolve technical issues while proactively identifying problems and making recommendations
Document support interactions, including troubleshooting steps and resolutions, in a clear and concise manner
Identify issues ensuring it is properly analyzed and collaborate with internal teams for swift issue resolution
Strictly adhere to defined procedures and processes
Provide walk-through sessions via phone/email
Proactively communicate with clients to provide status updates daily
Other tasks assigned by Leader(s)/Manager(s)

Summary of facts from the official posting. View original ↗

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