Application Consultant (Good At Both English and Vietnamese)

TRG International · Hồ Chí Minh

Type

Full-time

Work mode

On-site

Level

Staff

Industry

Other

Salary

Thương lượng

Location

Hồ Chí Minh, Hồ Chí Minh, Hồ Chí Minh

Overview

Pre-sales consultation
You will support our sales team during pre-sales to understand the customer needs and work out a plan to implement our services and solutions to help mitigate their problems.
Uncover business problems

Develop an initial view of the solution
Prepare software presentation and demonstration that specifically address the customer problems
Define detailed project implementation plans
Software implementation
You play a critical role in ensuring the implementation project is rolled out according to plan.
Business analysis and mapping
System installation and configuration
Data migration
End-user onboarding and training
User acceptance testing
Post-implementation support
You understand that maintaining a healthy relationship with customers post-implementation is critical, and sometimes, issues do arise. You don't mind supporting customers whenever needed and being proactive in ensuring issues are promptly resolved and customers are happy.
Diagnose, research, and analyse issues related to the platform, software functionality, configuration, and data
Respond promptly to customers' queries and feedback
Diligently walk customers through a series of actions to resolve issues and advise improvements Follow up with customers to ensure all issues are fixed

Training

Summary of facts from the official posting. View original ↗

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