Type
Full-time
Work mode
On-site
Level
Staff
Industry
Customer Service
Salary
Thương lượng
Location
Hồ Chí Minh, Hồ Chí Minh, Hồ Chí Minh
Overview
- Fully support customers via phone calls and other communication channels such as Email, Facebook, Zalo…
- Resolve problems, complaints by clarifying issues, explore the answers and alternative solutions, implement solutions to satisfy customer’s needs.
- Other major duties such as lock card, active card/account, notify transactions or account balance/customer’s card…
- Use the corresponding etiquette on the telephone and other live channels to satisfy and please customers.
- Provide innovative offers to improve the quality service of Contact Center.
- Ensure adherence to the defined Operation process, instructions related to Anti-money laundering (AML) and know your customer (KYC), code of conduct & rules of The Company.
- Take part in building procedures and regulations for projects related to Contact Center.
Summary of facts from the official posting. View original ↗
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