Customer Quality Assurance Engineer

Techtronic Industries (Vietnam) Company Limited · Hồ Chí Minh

Type

Full-time

Work mode

On-site

Level

Staff

Industry

Engineering / Mechanical

Salary

Thương lượng

Location

Hồ Chí Minh, Hồ Chí Minh, Hồ Chí Minh

Overview

Handle customer complaint, customer return and other customer quality requirements.
Drive customer complaint resolution by carrying out root cause & failure analysis, dimensional analysis, or other means with cross-function team
Follow up status to ensure verification of corrective & preventive actions implemented on schedule. In addition, communicate with customers regularly to report status until case closed.
Maintain and continuously improve TTI quality management systems
College or above degree in Electronic, Electrical, Mechanical Engineering or related Engineering field.
Minimum 2 years of working experience in Quality field and related to customer complaint handling. Familiarity with metal, plastic, electrical or electronic products is an advantage.
Familiar with Six Sigma, ISO 9001, Quality methods and tools such as FMEA, Control Plan, 8D etc. Six Sigma Green Belt certification will be an advantage.
Able to work independently and pro-actively.
Strong skills in problem analysis and solving. Good customer technical service preferred.
Good communication and interpersonal skills.
Team player with positive approach.
Good English reading, writing and speaking skills.

Summary of facts from the official posting. View original ↗

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