Senior Expert, Distribution Support (Planning) - Techcomlife

Techcombank · Hà Nội

Type

Full-time

Work mode

On-site

Level

Staff

Industry

Other

Salary

Thương lượng

Location

Hà Nội, Hà Nội, Hà Nội

Overview

As a senior expert, this role is responsible for designing strategic frameworks to enhance sales force enablement. It oversees business process optimization, advises on system implementation, mitigates risks, and drives quality improvements. This position plays a pivotal role in elevating the business support function as a strategic growth driver across distribution channels.
KEY ACCOUNTABILITIES
Key Accountabilities (1)
'1. Strategic Planning & Performance Management
Coordinate the development of the annual business plan and monitor KPIs against approved targets
Oversee overall channel performance on a regular basis, with a strong focus on key business drivers
Analyze sales performance and provide timely recommendations, adjustments, and monthly/quarterly action plans
Build and implement the initiatives/action plan for achieving the periodic KPI/targets
Consolidate market intelligence (performance insights, incentive schemes, contests) for regular review and strategic input
Analyzes feedback from agents, event results, and content engagement to propose strategic improvements
Key Accountabilities (2)

Manage compensation scheme with partners for respective sales model
Design scheme for new initiatives/plan in collaboration with related parties
Manage the channel budget and closely track expenses to ensure efficiency and compliance
Participate in company projects for enhancement and action/initiatives implementation
Provide insight and data analysis for timely business decision making
Key Accountabilities (3)
Functional Leadership & Capability Development
Represents the function in cross-department strategic projects, particularly those involving technology transformation and customer experience innovation
Designs mentoring and coaching programs for junior specialists, sharing practical knowledge and project experience
Supports HR and leadership in building advanced competency frameworks, SOP models, and performance evaluation systems
Contributes to career path planning for business support professionals, aligning individual growth with organizational goals

Summary of facts from the official posting. View original ↗

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