← Standard Chartered Bank
Client Service Manager - Priority
Standard Chartered Bank · Hồ Chí Minh
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Type
Full-time
Work mode
On-site
Level
Manager
Industry
Other
Salary
Thương lượng
Location
Hồ Chí Minh, Hồ Chí Minh, Hồ Chí Minh
Overview
- Assist in marketing new products and services to active and non-active customers and seeking referrals from client base through day to day dealing with customers in and outside the bank.
- Take part in the process for management of customer relationship improvement by giving customer’s feedback to managers and related relationship managers to work out service approach.
- Carry out accurate and fast investigations to ensure the objectives are met for both service and operations in accordance with service standards.
- Complete CDD related documents for ETB client.
- To reconcile sundry/suspense accounts in accordance with the system policy.
- Other administration tasks assigned from line Manager, Branch Director, Branch Manager, Head of Branch Operations & General Manager Priority, Deposits & Distribution Priority Branch Operation.
- Process all daily branch transactions for all customer segments accurately.
- Positively and substantially perform delegated responsibilities to ensure high quality service, maintain partnerships with customers and facilitate well defined and error free processing for all products and services.
- Perform service quality functions to assist managers in improving working efficiency and quality via records and reports.
- Handle customer’s enquiries about Bank’s product & services at counters/phone/ email
- Handle cash pick up delivery to customer (s) and other bank(s)
- Ensure the CIT service as well as card delivery service delivered smoothly to customer and zero complaint from both internal & external parties.
- Assist & backup another team member to count bulk cash.
- Assist & backup Universal Banker_ in charged main cash to arrange bulk cash in and out vault and ensure the security at bulk cash room and vault area adhered.
- Coordinating with other departments: CMO, Liabilities Operations, Liabilities Servicing and Transacting, CDD… to handle general mass market customers’ related issues.
- Report and response customer’s transaction/ profile to reconciliation team.
- Perform service quality functions in improving working efficiency and quality via daily activities as card / bank statement delivery to customer (s)
- Back up each other on lunch/leave/ML/training.
- Participate in Business Continuity Plan testing whenever required.
- Fully understand and strictly comply with Group policies, work procedures and local regulatory requirements
- Process various transactions over the counter (cheque book issuance, TD/ TSD/ FD deal setup, inhouse fund transfer, epos scanning…etc.)
- Process and hand over all instructions taken from customers over the counter to the relevant units.
- Assist in attending to customers (over the counter) in their queries and complaints.
- Assist in investigating customers’ (over the counter) issues & complaints.
- Assist in revenue generation through active tag on and refer potential customer to sales.
- Ensure all entries, records, and reports in storage space.
- Assist in branch administrative duties and other ad-hoc & miscellaneous activities as assigned by the line Manager.
- File all entries, records, and reports in storage space.
- Assist in investigating processing errors.
- Custodian to keys and combination settings including but not limited to Treasury Cash Vault /ATMs/ CDMs/ Main door/valuable stationery (card/PIN/Cheque…) (if applicable) in accordance with the relevant policies and procedures.
- Above the standards, the Bank may assign other duties from time to time subjected to operational requirements.
Benefits
Training
Summary of facts from the official posting. View original ↗
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