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← Sonkim Land Corporation

Senior Customer Services Executive | Chuyên Viên Dịch Vụ Khách Hàng

Sonkim Land Corporation · Hồ Chí Minh
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Type
Full-time
Work mode
On-site
Level
Staff
Industry
Customer Service
Salary
Thương lượng
Location
Hồ Chí Minh, Hồ Chí Minh, Hồ Chí Minh

Overview

  • General Scope
  • Drafting relevant documents and records to carry out after sales procedures; Includes documents: Deposit agreement, Sales/transfer contract, Payment notice/customer debt status, Notice/Official dispatch exchanged between the Investor and customer, completion documents Improve procedures for granting/transferring Certificates of land use rights and home ownership rights to customers....
  • Payment Tracking & Debt Collection: Monitor customer payment schedules as stipulated in the agreement. Issue payment notices, follow up on outstanding debts, and coordinate with the accounting department to verify cash flow.
  • Receiving and be the clue to reply all of customer’s requests/complaints that were sent to Customer Service department via phone, letter, email.
  • Perform inspection and handover of apartments to customers.
  • Directly work with customers to advise and support customers to sign documents, agreements and coordinate with relevant parties to carry out procedures arising during the after sales process.
  • Negotiating with customers in solving customer’s requests/complaints on the basis of maintaining and developing relationship with customer.
  • Performing, analyzing, assessing result of survey to get customer’s opinions about company’s services and products.
  • Proposing solving method, transferring customer’s requests/ complaints to the related department/ divisions to solve in order to ensure deadline that company committed with customers and meet with customer’s expectation.
  • Other tasks assigned by direct manager.
  • Working Conditions
  • Working Time: 8:00am - 6:00pm, Mon - Fri
  • Working overtime is available in accordance with the working demand or request from the Manager
  • Working equipment: one laptop/ desktop, 01 telephone with a specific extention line, and 01 email account

Benefits

Laptop / equipment

Summary of facts from the official posting. View original ↗

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