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HOUSEKEEPING MANAGER/ TRƯỞNG BỘ PHẬN BUỒNG PHÒNG

SOMERSET SERVICED RESIDENCE · Hồ Chí Minh
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Type
Full-time
Work mode
On-site
Level
Manager
Industry
Other
Salary
Thương lượng
Location
Hồ Chí Minh, Hồ Chí Minh, Hồ Chí Minh

Overview

  • The Housekeeping Manager organizes, supervises, inspects, and monitors the day-to-day housekeeping operations. The Housekeeping Manager is responsible for ensuring the highest standards of cleanliness, hygiene, and presentation throughout the property, creating a welcoming and comfortable environment for guests and staff.
  • Develop and update housekeeping policies and procedures to ensure efficient operations and compliance with company standards and regulations.
  • Regularly review and update the department's LSOP to align with demand and Ascott's Standards & Guidelines.
  • Ensure that all staff are properly trained on and adhere to established policies and procedures.
  • Propose and introduce exclusive services for VIP guests and ASR member tiers to provide a distinct experience.
  • Develop and manage the housekeeping department's annual budget, ensuring efficient resource allocation and cost control.
  • Monitor expenses and identify opportunities for cost savings without compromising quality.
  • Plan and implement departmental strategies to meet or exceed laundry revenue targets.
  • Manage and control inventory of cleaning supplies, linens, guest amenities, and equipment, ensuring adequate stock levels while minimizing waste.
  • Oversee the ordering and receiving of supplies, ensuring cost-effectiveness and adherence to budget.
  • Conduct monthly inventory checks and maintain accurate records of stock levels.
  • Monitor the condition of linens and equipment, arranging for repairs or replacements as needed.
  • Lead, mentor, and supervise the housekeeping team, including room attendants, public area attendants, laundry staff, and supervisors.
  • Check daily for maintenance work and follow up.
  • Establish DCPM to maintain cleanliness standards in public areas, apartment floors, offices, and back-of-house areas.
  • Follow up and inspect all outside contractors’ work (e.g., pest control, gardening, outsourced services).
  • Ensure each employee receives at least 40 hours of training per year.
  • Recruit, train, schedule, and evaluate housekeeping staff, ensuring adequate staffing levels.
  • Ensure staff meet or exceed the company’s defined knowledge and skill standards.
  • Foster a positive and collaborative work environment.
  • Conduct regular team meetings to communicate information and address concerns.
  • Delegate tasks effectively and monitor staff performance.
  • Enforce discipline and evaluate housekeeping attendants’ performance.
  • Prepare monthly housekeeping staff rosters.
  • Plan and allocate tasks to meet or exceed revenue targets and balance scorecard objectives.
  • Identify talent and develop a succession team.
  • Perform as “Manager on Duty” when assigned.
  • Assume other responsibilities as assigned by the Head of Department or Management in accordance with the law.
  • Collaborate effectively with other departments.
  • Communicate departmental performance, challenges, and improvement opportunities to management.
  • Maintain open and professional communication with guests.
  • Stay updated on industry best practices and trends.
  • Seek feedback from guests and staff to enhance service and efficiency.
  • Quản lý Buồng phòng tổ chức, giám sát, kiểm tra và theo dõi mọi hoạt động buồng phòng hàng ngày. Chịu trách nhiệm đảm bảo các tiêu chuẩn cao nhất về sự sạch sẽ, vệ sinh và thẩm mỹ trong toàn bộ khu vực tòa nhà, tạo môi trường thân thiện và thoải mái cho khách và nhân viên.
  • Xây dựng và cập nhật các chính sách, quy trình của bộ phận buồng phòng để đảm bảo hoạt động hiệu quả và tuân thủ quy định công ty.
  • Thường xuyên xem xét và cập nhật LSOP phù hợp với nhu cầu và Tiêu chuẩn & Hướng dẫn của Ascott.
  • Đảm bảo tất cả nhân viên được đào tạo và tuân thủ các chính sách, quy trình đã thiết lập.
  • Đề xuất và triển khai các dịch vụ đặc biệt cho khách VIP và thành viên ASR.
  • Xây dựng và quản lý ngân sách hàng năm của bộ phận, đảm bảo phân bổ nguồn lực hiệu quả và kiểm soát chi phí.
  • Theo dõi chi phí và tìm kiếm cơ hội tiết kiệm mà không ảnh hưởng đến chất lượng.

Benefits

Company tripsTrainingLaptop / equipmentStock options / ESOP

Summary of facts from the official posting. View original ↗

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