← SHINHAN VIETNAM FINANCE COMPANY LIMITED
Digital Product Owner
SHINHAN VIETNAM FINANCE COMPANY LIMITED · Hồ Chí Minh
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Type
Full-time
Work mode
On-site
Level
Staff
Industry
Other
Salary
Thương lượng
Location
Hồ Chí Minh, Hồ Chí Minh, Hồ Chí Minh
Overview
- The Supervisor of Digital Innovation Team takes active leader role to carry out action plans
- digitalization projects to execute company’s UNTACT strategy in delivering and innovating
- customer relationship, dedication, and satisfaction across customer journey.
- Project management:
- Actively join digital projects and implement digitalization initiatives in all business aspects
- to support customer experience improvements delivered with proper technologies and
- processes, include but not limited to set-up project timeline, understand and analyze
- business requirement properly, follow-up tasks, do User-Acceptance-Test, etc. in respect
- of objectives well delivery on-time
- Be owner of digital assets including customer mobile application and website
- onboarding / offboarding processes; and Customer Communications Dashboard
- Support Team Head to identify room for improvement, design online customers journeys
- including UI/UX, based on products & processes development, for digitalization projects
- implementation, in strict consideration of online nature matching and proper customer
- experience
- Customer Experience:
- Continuously review customer journey and interactions across the company through the
- customer eyes and put in place several building blocks of a comprehensive improvement
- in customer experience
- Be owner of improvement journey and performance monitoring for all digital projects
- online platforms, digital processes which have been developed and/or owned, in
- collaboration with stakeholders across the Company
- Support Team Head to review all correspondence and/or customer communications to
- ensure standard Customer Experience level in the total view
- Other assigned tasks by Department Head, Division Head
- Other assignment including administration tasks required by Division Head, Department
- Head
Summary of facts from the official posting. View original ↗
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