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← Shinhan Securities Vietnam

PMO , Digital Customer Experience

Shinhan Securities Vietnam · Hồ Chí Minh
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Type
Full-time
Work mode
On-site
Level
Staff
Industry
Other
Salary
Thương lượng
Location
Hồ Chí Minh, Hồ Chí Minh, Hồ Chí Minh

Overview

  • The DCX Specialist is responsible for supporting project planning, business planning, and PMO governance across the Digital Innovation Division. This role serves as a central coordinator among Business, IT, Operations, Risk, Compliance, and other stakeholders to ensure digital initiatives are planned, monitored, and executed effectively.
  • The position also supports strategic planning, KPI management, regulatory tracking, management reporting, and continuous improvement of project governance processes.
  • The role also supports Information Strategy Planning (ISP), helping align digital initiatives and IT planning with the company's long-term business strategy and digital transformation roadmap.
  • Project Planning & PMO
  • Support planning, scheduling, monitoring, and coordination of Digital Innovation projects.
  • Maintain the project portfolio, roadmap, milestones, and PMO Dashboard.
  • Monitor project progress, risks, dependencies, and overall project health.
  • Prepare weekly/monthly PMO reports and maintain project documentation.
  • Cross-functional Coordination
  • Coordinate communication among Business, IT, Operations, Risk, Compliance, and other stakeholders.
  • Follow up on action items and facilitate cross-functional collaboration to ensure timely project execution.
  • Organize project meetings and prepare meeting agendas and minutes.
  • Monitor project issues and support resolution through effective stakeholder coordination.
  • Business Planning&Information Strategy Planning
  • Research Vietnam's securities market, digital financial services, regulatory changes, and industry trends.
  • Analyze business requirements and support business planning, KPI management, and digital solution planning.
  • Support Information Strategy Planning (ISP), including IT/Digital roadmap development aligned with business strategy.
  • Prepare business proposals, strategic planning documents, and management presentations.
  • Governance & Reporting
  • Prepare management reports, dashboards, and executive presentation materials.
  • Monitor project KPIs, implementation progress, and organizational performance.
  • Maintain PMO standards, planning databases, and project governance documentation.
  • Support continuous improvement of planning processes, governance frameworks, and project management methodologies.
  • AI & Digital Productivity (Preferred)
  • Apply AI tools to improve planning, reporting, and operational efficiency.
  • Support the development and utilization of AI Agents for planning and project management.
  • Identify opportunities for process automation and digital productivity enhancement.

Summary of facts from the official posting. View original ↗

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