[District 7] Contact Center - Quality Assurance Officer (QA) - Giám Sát Chất Lượng Cuộc Gọi

Shinhan Bank Vietnam · Hồ Chí Minh

Type

Full-time

Work mode

On-site

Level

Supervisor

Industry

Manufacturing

Salary

Thương lượng

Location

Hồ Chí Minh, Hồ Chí Minh, Hồ Chí Minh

Overview

Listen to calls (Inbound, Outbound) to monitor the effectiveness and quality of calls
Determine weaknesses in agent performance, materials and procedures.
Create reports that reflect agent performance and service quality.
Provide solutions for improving agent performance and customer satisfaction
Other tasks assigned by Line Manager.
College/ Bachelor’s degree
Banking Experiences at least 02 years (prefer: Contact Center).
Good writing skill (both Vietnamese and English).
Reporting & analysis skills (preferable).
Strong communication skills.
Positive/ High Teamwork spirit.
Careful and patient style of work.

Summary of facts from the official posting. View original ↗

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