← Shinhan Bank Vietnam
[Dong Hung Thuan, Quận 12 Cũ] Ekyc Operations Specialist
Shinhan Bank Vietnam · Hồ Chí Minh
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Type
Full-time
Work mode
On-site
Level
Staff
Industry
Other
Salary
Thương lượng
Location
Hồ Chí Minh, Hồ Chí Minh, Hồ Chí Minh
Overview
- Manage the day-to-day activities of the Video Call Team, including Video call, post – check, and outbound calling activities.
- Arrange resources (people and facilities) to maximize productivity.
- Analyze call results to ensure service quality and performance.
- Manage the daily activities of the Video Call Team and directly handle video calls in special cases.
- Exercise approval authority within assigned processes.
- Provide training and coaching to Video Call Agents.
- Plan and arrange resources for each working shift to meet customer requirements and the KPIs of the Video Call Team (missed call rate, waiting time, accuracy, etc.).
- Propose improvements to ensure that service standards are met.
- Prepare reports for upper management.
Benefits
Training
Summary of facts from the official posting. View original ↗
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