Sales Support Senior Specialist (Customer Satisfaction)

Samsung Vina Electronics (savina-s) · Hồ Chí Minh

Type

Full-time

Work mode

On-site

Level

Staff

Industry

Sales / Business Development

Salary

Thương lượng

Location

Hồ Chí Minh, Hồ Chí Minh, Hồ Chí Minh

Overview

CS Operations Overall Key Performances Index (KPI) management:
Monitor overall CS operations performance thru pre-defined system and index.
Analyze KPIs and conduct comprehensive report to CS management.
Sales Support Management:
Main contact of CS Sales Support management to stakeholders.
Execution to CS sales products: Service Package (B2C, B2B, SC+), Value-Added Services.
Data Analysis:
Set up model of data analysis for overall CS operation report and dashboard.
Improve accuracy of data and avoid abnormal or mis-matching claims.
Study CS operation productivity improvement based on data analysis.
Operation Planning:
Execution to CS processes, policies to improve CS service quality and sales support.
Set up model of market sensing to report with CS management for operation planning and development strategy.

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