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← Safetrust

IT Support Administrator

Safetrust · Hồ Chí Minh
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Type
Full-time
Work mode
On-site
Level
Staff
Industry
IT - Software
Salary
Thương lượng
Location
Not Available, Hồ Chí Minh, Hồ Chí Minh

Overview

  • End User Support
  • ● Provide first-line support for hardware, software, accounts, printers, and
  • peripherals.
  • ● Configure and deploy laptops, desktops, and related devices.
  • ● Support meeting room technology and day-to-day office IT needs.
  • ● Troubleshoot and resolve user issues or escalate when appropriate.
  • Network & Infrastructure Support
  • ● Assist with monitoring and troubleshooting Cisco switches, routers, firewalls, and
  • wireless infrastructure.
  • ● Support VLANs, IP addressing, and structured cabling.
  • ● Participate in network maintenance and equipment deployment activities.
  • User Access and Identity Management
  • ● Support onboarding and offboarding activities.
  • ● Provision and de-provision user accounts.
  • ● Assist with Google Workspace administration.
  • ● Follow access control and least-privilege standards.
  • Asset and Endpoint Management
  • ● Maintain IT asset inventories and configuration records.
  • ● Prepare and recover devices.
  • ● Support mobile devices and endpoint management activities.
  • ● Maintain CMDB and equipment documentation.
  • Security & Compliance
  • ● Follow IT security and data protection policies.
  • ● Recognize and report suspicious activity and phishing attempts.
  • ● Escalate incidents appropriately.
  • ● Support adherence to established IT procedures and standards.
  • Documentation and Process Improvement
  • ● Record incidents and requests within ticketing systems.
  • ● Maintain technical documentation and SOPs.
  • ● Participate in continuous improvement initiatives.
  • ● Assist with project activities as assigned.
  • Vendor and Global Team Collaboration
  • ● Coordinate with vendors and service providers under guidance from the IT team.
  • ● Communicate effectively with colleagues in Vietnam, Australia, and the United
  • States.
  • ● Occasionally provide support outside normal business hours to support global
  • operations.
  • Your Skills and Experience

Requirements

  • Required:
  • ● Diploma or Bachelor's degree in Information Technology, Computer Science
  • Networking, or a related field.
  • ● Recent graduates are encouraged to apply.
  • ● Understanding of networking fundamentals including:
  • ○ TCP/IP
  • ○ Routing and switching
  • ○ VLANs
  • ○ DNS and DHCP
  • ○ Basic firewall concepts
  • ● Basic knowledge of computer hardware, peripherals, and structured cabling.
  • ● Ability to troubleshoot technical issues methodically.
  • ● Strong written and verbal English communication skills.
  • ● Strong customer-service orientation.
  • ● Strong attention to detail and organizational skills.
  • ● Ability to prioritize tasks and work collaboratively in a team environment.
  • ● Commitment to continuous learning and professional growth.
  • Preferred:
  • ● Cisco CCNA certification or currently pursuing certification.
  • ● CompTIA A+, Network+, or equivalent certifications.
  • ● Familiarity with Google Workspace administration.
  • ● Exposure to Windows and macOS environments.
  • ● Experience with Jira Service Management or other ticketing platforms.
  • ● Knowledge of endpoint management tools such as Intune, Jamf, or MDM
  • platforms.
  • ● Basic scripting experience using PowerShell, Bash, or Python.
  • ● Understanding of Wi-Fi networking and VPN technologies.
  • ● Familiarity with physical access control systems is an advantage.
  • ● Ability to lift and move IT equipment weighing up to 20 kilograms.
  • ● Ability to work at desks, network racks, and production areas.
  • ● Ability to travel between Safetrust office and production locations when required.
  • Success Measures
  • Successful performance in this role will be demonstrated through:
  • ● Timely and professional support of end users.
  • ● Accurate maintenance of IT assets and documentation.
  • ● Compliance with IT security and operational procedures.
  • ● Continuous growth in technical knowledge and capabilities.
  • ● Reliable support of Safetrust's network and endpoint infrastructure.
  • ● Effective collaboration with global teams and stakeholders.
  • Why You'll Love Working Here

Benefits

TrainingLaptop / equipment

Summary of facts from the official posting. View original ↗

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