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← S.F. EXPRESS LTD.

[Hanoi/Hai Phong] Country Key Account Manager (experienced in Sales Freight)

S.F. EXPRESS LTD. · Hà Nội
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Type
Full-time
Work mode
On-site
Level
Manager
Industry
Accounting / Audit / Tax
Salary
Thương lượng
Location
Hà Nội, Hà Nội, Hà Nội

Overview

  • Key Account Management
  • Take ownership of assigned strategic accounts, and serve as the primary commercial contact.
  • Build and maintain strong relationships with key decision-makers and stakeholders at customer organizations.
  • Understand customers' business models, supply chain requirements and logistics challenges.
  • Develop and execute account development plans to increase revenue, shipment volume and customer share.
  • Business Development & Sales
  • Identify and develop new business opportunities within assigned key accounts.
  • Drive sales of freight/logistics solutions, including air freight, ocean freight and other relevant logistics services.
  • Conduct customer visits, business reviews, solution presentations and commercial negotiations.
  • Prepare quotations, proposals and solutions based on customer requirements.
  • Lead the sales process from opportunity identification through negotiation and contract closing.
  • Solution Selling
  • Work closely with Operations, Customer Service, Product and other internal teams to design suitable logistics solutions.
  • Analyze customer shipment profiles, lanes, volumes and service requirements to identify opportunities for optimization and business growth.
  • Proactively propose new products/services and cross-selling opportunities.
  • Customer & Business Management
  • Monitor account performance, revenue, shipment volume and profitability.
  • Track market trends, competitors and customer business developments.
  • Prepare regular sales forecasts, pipeline updates and account performance reports.
  • Handle customer issues and coordinate with internal teams to ensure service quality and customer satisfaction.
  • Internal Collaboration
  • Coordinate closely with Operations, Pricing, Finance, Customer Service and other functions to ensure smooth execution of customer requirements.
  • Act as the bridge between the customer and internal teams, ensuring timely follow-up and resolution of business issues.

Requirements

  • Bachelor's degree in Business Administration, Logistics, Supply Chain, International Business or related fields.
  • Around 5 years of experience in freight/logistics sales, preferably in international logistics, freight forwarding, express or 3PL.
  • Proven experience in Key Account Management / Strategic Account Management / B2B Sales.
  • Experience managing large corporate or multinational customers, preferably in manufacturing, automotive, electronics or other industrial sectors.
  • Strong track record in business development, revenue growth and customer retention.
  • Good understanding of freight forwarding and logistics solutions, including Air Freight and/or Ocean Freight.
  • Strong commercial negotiation, presentation and communication skills.
  • Ability to understand customer supply chain requirements and translate them into suitable logistics solutions.
  • Good command of English; Chinese is an advantage.
  • Willingness to travel for customer meetings when required.
  • Kinh nghiệm: 3 Năm

Summary of facts from the official posting. View original ↗

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