Customer And Service Coordinator

RMIT University Vietnam · Hồ Chí Minh

Type

Full-time

Work mode

On-site

Level

Staff

Industry

Other

Salary

Thương lượng

Location

Hồ Chí Minh, Hồ Chí Minh, Hồ Chí Minh

Overview

Act as first-point of contact by telephone, email and face to face with all staff, inquirers, stakeholders and vendors on behalf of Property Services related matters and managing the same in a highly professional customer service approach.
Distribute requests and queries to appropriate team members in the Directorate and subsequently follow up on the status of requests and complaints.
Communicate with inquirers, stakeholders and vendors in the event that the resolution of issues at hand becomes protracted.
Manage the Service Now to ensure the effective turnaround, the resolution of tickets received and carry out weekly analysis of turnaround times and customer satisfaction.
Ensure all enquiries are closed out properly in a timely manner and that the loop has been closed effectively by team members managing them.
Ensure probity and integrity in all dealings with staff, students, stakeholders, clients and inquirers.
Be on-call to answer Property Services’ Hotline on weekends (not required to be on-site, approx. 4 days/ month)
Manage food vendors’ performance and provide feedback on their performance to ensure that the food services are in high quality and coordinate closely with OH&S in supervising vendors on food hygiene.
Collaborate with the Legal, Finance and Procurement, to prepare contracts for all renewal and sourcing new service providers when required.
Other duties commensurate with the scope of the role

Summary of facts from the official posting. View original ↗

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