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Market & Customer Conduct Manager
Prudential Vietnam Assurance · Hồ Chí Minh
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Type
Full-time
Work mode
On-site
Level
Manager
Industry
Other
Salary
Thương lượng
Location
Hồ Chí Minh, Hồ Chí Minh, Hồ Chí Minh
Overview
- Ensure effective management of market and customer conduct risks by establishing monitoring, governance, and control frameworks to comply with laws, regulations, and ethical standards, while safeguarding fair customer treatment and protecting the company’s integrity.
- Monitoring & Risk Identification
- Conduct regular monitoring and analysis to identify trends, misconduct, fraud risks, and control weaknesses
- Track key conduct risk indicators (KRIs), sales quality metrics, and unusual activities
- Support reporting and escalation of emerging risks to management
- (Consolidated from monitoring, ILP mismatch, and analysis responsibilities)
- Governance & Program Management
- Implement and maintain market & customer conduct programs across first line and supporting teams
- Support development and execution of governance frameworks, policies, and procedures
- Ensure alignment between Line 1 (business) and Line 2 (compliance oversight)
- Control & Risk Mitigation
- Design, implement, and enhance preventive and detective controls to address misconduct and fraud risks
- Perform control effectiveness reviews and post-implementation assessments
- Manage key initiatives such as mystery shopping and quality assurance programs
- Advisory & Process Improvement
- Provide advisory to business units on product, process, and policy improvements
- Review and contribute to internal policies, procedures, and guidelines within conduct scope
- Recommend enhancements to strengthen customer protection and internal controls
- Training & Conduct Culture
- Develop and deliver training programs to promote compliance, ethical conduct, and customer-centric behavior
- Support awareness initiatives for salesforce and relevant stakeholders
- Sales Force Conduct Oversight
- Support governance of salesforce conduct, including disciplinary frameworks and case reviews
- Contribute to misconduct assessment and recommendation of appropriate actions
- Reporting & Stakeholder Coordination
- Prepare periodic conduct risk reports, dashboards, and management updates
- Coordinate cross-functional stakeholders to ensure timely data collection and issue resolution
- Track and follow up on remediation actions
Benefits
Training
Summary of facts from the official posting. View original ↗
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