Type
Full-time
Work mode
On-site
Level
Staff
Industry
IT - Software
Salary
Thương lượng
Location
Bắc Ninh, Bắc Ninh, Bắc Ninh
Overview
- Entry level position - Small Site(s) within country – day to day ticket resolution and fleet management according to standard KPI's. Typically supplements Site IT analyst at a larger site and requires constant supervision.
- Onsite Technology Support provides in-person assistance to employee end users including:
- Responds to telephone calls, emails, and personnel requests for technical support.
- Provide support to end users on a variety of issues. Identifies, researches, and resolves technical problems.
- Maintaining and troubleshooting a range of user problems including PC hardware/software/LAN and voice network.
- Diagnosing problem source through discussions with users and coordinating with internal IT organization support and operations groups and/or with vendors to resolve problems.
- Acquiring, installing, and upgrading PC components and software and planning for/responding to service outages and other problems.
- Performs pro-active monitoring of PPG’s computer systems through appropriate tools.
- Documents, tracks, and monitors problems to ensure timely resolutions.
Summary of facts from the official posting. View original ↗
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