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Ass. Manager, Site Reliability Engineer 5yoe, English
Pizza Hut Digital & Technology · Hồ Chí Minh
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Type
Full-time
Work mode
On-site
Level
Manager
Industry
Engineering / Mechanical
Salary
Thương lượng
Location
Quận Tân Bình, Hồ Chí Minh, Hồ Chí Minh
Overview
- Team Leadership and Development
- Lead and develop a team of Site Reliability Engineers (Level 6-7), initially 3 direct reports and growing as the Vietnam site consolidates, owning performance, coaching, retention, and day-to-day execution
- Build individual development plans that grow Level 6 engineers toward independent Level 7 scope
- Establish a high-ownership culture where engineers are accountable for outcomes, not tasks
- Run team rituals: 1:1s, shift retrospectives, and development check-ins
- Follow-the-Sun Operations
- Own the Vietnam shift within GRE’s global follow-the-sun coverage model, including schedule design, coverage planning, and holiday/leave management
- Ensure clean, structured handoffs to and from US and India teams, with clear ownership transfer on open incidents and in-flight work
- Maintain shift readiness: runbooks current, alerts actionable, escalation paths clear
- Serve as escalation point for the Vietnam shift during complex or high-severity incidents
- Reliability Practice Execution
- Own production reliability outcomes for the markets, platforms, and services within the Vietnam team’s scope
- Drive SRE operating standards within the team: incident response rigor, SLO ownership, runbook quality, and post-incident follow-through
- Ensure monitoring coverage, dashboards, and alerting remain accurate and effective across owned services
- Enforce GRE-wide reliability standards, ensuring the Vietnam practice operates in alignment with the global model
- Platform Engineering, Automation, and AI
- Own the Vietnam team’s contribution to GRE’s reliability modernization roadmap: auto-healing, auto-remediation, and self-service issue mitigation
- Treat automation as a delivery commitment, not a byproduct: plan, prioritize, and track toil-reduction and self-service work alongside operational coverage
- Ensure the team builds with platform engineering practices: infrastructure as code, runbooks as code, GitOps workflows, and reusable tooling over one-off fixes
- Champion AI-first engineering practices within the team, ensuring engineers develop with and through modern AI tooling
- Partner with GRE’s Foundations and Intelligence pillars on observability, signal detection, and automated response infrastructure
- Stakeholder Engagement
- Represent the Vietnam team in East GRE planning and reliability forums
- Communicate reliability outcomes, coverage status, and team health clearly to GRE leadership
- Partner with the Associate Director on headcount planning, team scope, and Vietnam-specific delivery
- Your Skills and Experience
- 5+ years in site reliability engineering, DevOps, infrastructure, or production operations roles
- 1+ years of people management experience, or 2+ years as a senior technical lead with demonstrated coaching and delivery ownership
- Hands-on credibility across incident response, observability, and automation, with the technical depth to guide Level 6-7 engineers
- Experience operating in shift-based, on-call, or follow-the-sun coverage models
- Working knowledge of at least one major cloud provider (AWS preferred) and modern observability tooling (e.g., Datadog, Prometheus, Grafana)
- Proficiency in at least one scripting or programming language sufficient to review and guide automation work
- Understanding of SLI/SLO frameworks and reliability engineering fundamentals
- Strong written and verbal English communication skills for cross-region collaboration with US and India teams
- Experience building or standing up a new team, site, or shift operation
- Experience managing engineers across the early-to-mid career range with a track record of promotions or level progression
- Kubernetes, container orchestration, and infrastructure as code experience (e.g., Terraform)
- Familiarity with AI-assisted operations tooling and automation-first reliability approaches, including auto-healing and auto-remediation patterns
- Exposure to platform engineering and internal developer platform concepts: self-service tooling, developer portals (e.g., Port, Backstage), GitOps
- Experience in multi-region or globally distributed team models
Benefits
Bonus
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