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Site Reliability Engineer 2yoe, English

Pizza Hut Digital & Technology · Hồ Chí Minh
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Type
Full-time
Work mode
On-site
Level
Staff
Industry
Engineering / Mechanical
Salary
Thương lượng
Location
Quận Tân Bình, Hồ Chí Minh, Hồ Chí Minh

Overview

  • Incident Management and Reliability
  • Lead or coordinate incident response for assigned markets and services, with independent ownership of routine incidents and supported ownership of complex multi-system incidents
  • Facilitate communication during incidents and drive timely resolution, including clean shift handoffs across global time zones
  • Contribute to post-incident reviews and root cause analysis activities
  • Ensure corrective and preventive actions are identified, tracked, and completed for owned services
  • Monitoring, Alerting, and Observability
  • Implement and continuously optimize monitoring, logging, alerting, and tracing solutions
  • Develop meaningful alerts based on service behavior, customer impact, and business priorities
  • Build and maintain dashboards that provide actionable insights into system performance and reliability
  • Platform and Market Ownership
  • Own day-to-day SRE responsibilities for one or more assigned markets, platforms, or services
  • Ensure monitoring coverage, dashboards, runbooks, and alerting configurations remain accurate, effective, and up to date
  • Assess platform health, identify reliability risks, and raise improvements before incidents occur
  • Partner with engineering teams to ensure new features and services meet reliability requirements before production release
  • Track reliability metrics for owned services, including Service Level Indicators (SLIs), Service Level Objectives (SLOs), and error budgets
  • Platform Engineering, Automation, and AI
  • Develop and maintain tools, scripts, and automation that reduce manual effort and improve operational efficiency
  • Identify and eliminate repetitive tasks through automation, with a bias toward self-service capabilities over ticket queues
  • Contribute to auto-healing and auto-remediation capabilities: detection rules, remediation runbooks as code, and automated response workflows
  • Build and extend internal platform tooling using infrastructure as code and CI/CD pipelines rather than manual configuration
  • Apply team best practices for the responsible use of AI within SRE workflows, including AI-assisted diagnosis, triage, and remediation
  • Team Contribution
  • Share knowledge through documentation, training sessions, and post-incident learning activities
  • Review runbooks and operational documentation to maintain quality standards
  • Contribute to the continuous improvement of team processes, standards, and ways of working
  • Your Skills and Experience
  • 2+ years of experience in SRE, DevOps, production support, or infrastructure engineering roles
  • Hands-on experience with monitoring and observability tooling (e.g., Datadog, Prometheus, Grafana, CloudWatch, or similar)
  • Working knowledge of at least one major cloud provider (AWS preferred)
  • Proficiency in at least one scripting or programming language (e.g., Python, Bash, Go) for automation, with demonstrated examples of automating away manual operational work
  • Experience participating in incident response and on-call or shift-based operations
  • Understanding of SLI/SLO concepts and reliability engineering fundamentals
  • Ability to work follow-the-sun shift rotations, including structured handoffs with teams in other regions
  • Strong written and verbal English communication skills for cross-region collaboration
  • Experience with Kubernetes, Docker, and container orchestration in production
  • Infrastructure as code experience (e.g., Terraform, CloudFormation)
  • CI/CD and GitOps pipeline experience (e.g., GitLab CI, ArgoCD)
  • Exposure to platform engineering concepts: internal developer platforms, self-service tooling, developer portals (e.g., Port, Backstage)
  • Experience buildiExperience supporting distributed systems across multiple markets or regions
  • Familiarity with AI-assisted operations tooling

Benefits

BonusTraining

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