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← Phu Hung Securities (PHS)

Data AI Automation Intern Customer Care Center

Phu Hung Securities (PHS) · Hồ Chí Minh
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Type
Full-time
Work mode
On-site
Level
Intern
Industry
IT - Software
Salary
Thương lượng
Location
Quận 7, Hồ Chí Minh, Hồ Chí Minh

Overview

  • AI & Workflow Automation
  • Assist in building and optimizing automated workflows for CCC using tools such as n8n, AI, and chatbots
  • Apply AI/chatbot solutions to improve customer service processes and operational efficiency
  • Data & Dashboard
  • Collect, consolidate, and clean data from multiple sources (CRM, Customer Service, Sales)
  • Develop and maintain operational dashboards (SLA, ticket volume, CSAT, productivity metrics)
  • CRM & Internal Tools
  • Support CRM workflow optimization and enhancements
  • Design and develop simple internal tools (dashboards, monitoring tools, mini CRM systems)
  • Create wireframes or prototypes using tools like Figma
  • Business - Tech Coordination
  • Translate business requirements from CCC into data logic, workflows, and functional specifications
  • Coordinate with Product/IT teams during implementation, testing, and optimization
  • Your Skills and Experience
  • 3rd/4th-year students or fresh graduates in IT, Data, Business, or related fields
  • Basic knowledge of data handling (Excel, SQL, or BI tools)
  • Familiarity with automation tools (e.g., n8n) or willingness to learn
  • Interest in AI, chatbots, and automation technologies
  • Strong logical thinking and problem-solving skills
  • Good communication skills, able to work with both business and technical teams
  • English: Intermediate (reading and basic communication)
  • Why You'll Love Working Here
  • Full-time internship allowance: 2.000.000 VND/month and parking fee support: 400.000 VND/month.
  • Support for internship certification stamping (if required).
  • Opportunity to join team-building activities, internal events, and other company recreational activities.
  • Dynamic and professional working environment.

Benefits

BonusParking

Summary of facts from the official posting. View original ↗

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