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← Phòng Khám Chuyên Khoa Trị Liệu Thần Kinh Cột Sống Hoa Kỳ (Acc)

Clinic Manager (Male)

Phòng Khám Chuyên Khoa Trị Liệu Thần Kinh Cột Sống Hoa Kỳ (Acc) · Hồ Chí Minh
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Type
Full-time
Work mode
On-site
Level
Manager
Industry
Other
Salary
Thương lượng
Location
Hồ Chí Minh, Hồ Chí Minh, Hồ Chí Minh

Overview

  • Operational Management & Staff Coordination
  • Manage daily clinic operations across departments including Front Desk, Doctor Assistants, Therapy, Rehab, Scan Room and Lab Room
  • Manage duty rosters and shift schedules to support clinic operating hours and doctors schedules
  • Provide direct support to ensure smooth patient flow and high engagement throughout the clinic
  • Work with the Medical Director and Clinical Operations to understand ACC medical services and protocols to ensure operational staff working with doctors according to medical workflow
  • Work with Finance and Accounting Department to manage pricing and billing/collection process
  • Working with Admin department to monitor and maintain all equipment and facilities to ensure optimal condition and safety
  • Work closely with Customer Service Department to enhance customer satisfaction while protecting ACC operations in fair judgement
  • Work with the HR Department on staff development, training, coaching, and performance planning
  • Foster strong teamwork and collaboration between operational staff, doctors, and back offices
  • Maintain a clean, organized, and fully functional environment at all times, including subcontractor services such as security and housekeeping
  • Manage operational policies and procedures together with other ACC clinic managers to ensure SOPs are relevant to current operations as well as proposing SOPs improvement to Board of Directors
  • Uphold ACC’s business and medical values in daily comunication and decisions
  • Compliance to the Authority (DOH)
  • Ensure strict adherence to clinical protocols and regulatory standards while maintaining operational efficiency
  • Prepare the clinic for inspections and collaborate with the Administrative Manager to ensure full compliance and mitigate compliance issues
  • Marketing & Community Engagement
  • Support promotional initiatives including campaigns, events, and strategic partnerships to enhance clinic visibility and patient acquisition.
  • Collaborate with the Business Development (BD) Manager to be primarily responsible for the coordination of necessary resources, such as staff and doctors, to attend events organized by BD Department
  • Financial Accountability
  • Drive clinic performance by monitoring business volume, productivity, expense control, and profitability
  • Ensure the care plan packages purchased by Patients will be taken up as scheduled by Doctors.
  • Patient Experience
  • Address and resolve service-related complaints involving direct-report teams, i.e. Front Desk, Doctor Assistants, Therapy/Rehab, Scan Room and Lab Room
  • Ensure service excellence across all touchpoints of the patient journey
  • Execute additional tasks and responsibilities as assigned by Board of Directors

Benefits

Training

Summary of facts from the official posting. View original ↗

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