← Palazzo Club (Công ty Liên Doanh Đại Dương - Sheraton Saigon Grand Opera Hotel)
Assistant Cage Manager (E-gaming/ Hospitality Industry)
Palazzo Club (Công ty Liên Doanh Đại Dương - Sheraton Saigon Grand Opera Hotel) · Hồ Chí Minh
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Type
Full-time
Work mode
On-site
Level
Manager
Industry
Other
Salary
Thương lượng
Location
Hồ Chí Minh, Hồ Chí Minh, Hồ Chí Minh
Overview
- Daily Operations Management & Supervision
- Conduct routine and random operational checks.
- Monitor cash control, fund balances, and shift handovers.
- Resolve operational issues and ensure compliance with procedures.
- Identify and implement process improvements.
- Customer Service & Communication
- Supervise customer service standards at the Cage.
- Support customer inquiries and resolve service issues.
- Manage customer feedback and maintain service quality.
- SOP & Policy Management
- Review, update, and implement Cage SOPs and policies.
- Ensure compliance with legal, regulatory, and internal requirements.
- Monitor SOP adherence and communicate regulatory updates.
- Personnel Management & Training
- Plan staff schedules and ensure adequate shift coverage.
- Coordinate recruitment, onboarding, and operational training.
- Evaluate staff performance and support employee development.
- Monitor discipline, teamwork, and compliance with AML and internal policies.
- Reporting & Coordination
- Monitor and report high-value or unusual transactions.
Requirements
- Coordinate with internal departments to ensure operational compliance.
- Prepare management reports and perform other duties as assigned.
Benefits
Training
Summary of facts from the official posting. View original ↗
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