Counter - Customer Services Coordinator

OOCL (VIETNAM) CO., LTD · Hải Phòng

Type

Full-time

Work mode

On-site

Level

Staff

Industry

Customer Service

Salary

Thương lượng

Location

Hải Phòng, Hải Phòng, Hải Phòng

Overview

Checking cargo release status (document, payment & special requirements) to proceed system updated before cargo release (OBL and D/O release)
Issuing & releasing Original Bill of Lading (OBL) to customer
Issuing Delivery Order (both electronic D/O/EDI & email D/O)
Checking information of tax invoicee (payer on tax invoice) to issue tax invoice & upload on BKAV & confirm customer
Following up unbilled & uncollected charges, local surcharges, D&D, etc. updated & informed by DOC team before and after cargo release
Following up outstanding reports (debit & credit amount, unbilled amounts) updated by Accounting Departments (FINCON) to make sure outstanding can be cleared within timeframe
Cooperating tightly with Operation Department/Equipment Team to have empty units nominated to proper depots as well as collecting incuring amounts after empty equipment is received with request/remark from equipment team.
Working with vendors, partners & internal teams to settle customer’s claims/requirements in some exceptional cases.
Providing professional counter service to customer via email, telephone & counter transactions.

Summary of facts from the official posting. View original ↗

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