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← OOCL Logistics (Vietnam) Company Limited

Customer Service Coordinator (International Supply Chain Management)

OOCL Logistics (Vietnam) Company Limited · Hồ Chí Minh
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Type
Full-time
Work mode
On-site
Level
Staff
Industry
Customer Service
Salary
Thương lượng
Location
Hồ Chí Minh, Hồ Chí Minh, Hồ Chí Minh

Overview

  • Pre-shipment:
  • Coordinate with vendor and customer in receiving bookings via email (manual booking) or vendor podium system (e-booking)
  • Check PO details in ICS and acknowledge shipping order (SO) in ICS within 24hours
  • Prepare loading plan (both CY and CFS) as per Standard operation procedure (SOP) and update shipping plan in ICS systems - sending Pre-advice to consignee and get their approval.
  • Place booking with consignee's nominated carrier (Ocean/Air) as per consignee allocation/MQC, manage the volume % shared between carriers as per consignee's instructions /allocation. Update carrier booking (CBK) in system timely for CBK status visibility.
  • Release bookings to vendors as per approved shipping plan
  • Receive shipping instruction from vendors and submit shipping instruction to carrier, prepare FCR/ Bill of lading
  • Solve any arising issues related to shipments. Daily reports on space and equipment status to customer if requested.
  • Post-shipment:
  • Receive and check documents submitted by vendors through email/system before sending to consignee or uploading in system.
  • Send Post advice to customer after cargo on board, follow up with carrier and keep customers updated if any changes on the sailing schedule/ETD/ETA.
  • Co-ordinate with vendor and carrier to get BL (Original, SWB, surrendered BL)
  • Co-ordinate with AR-AP team to clear vendors' outstanding invoices > 14days and escalate to customers if needed.
  • Record and manage performance of vendors and carrier; update reports as requested by customers and supervisors.
  • Handle daily correspondence (emails/phone calls) from shippers and consignees, solve arising problems after shipment on board, escalate issues to consignee when needed.
  • Handle other tasks assigned by team leader or Manager.

Summary of facts from the official posting. View original ↗

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