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Nhân Viên Lễ Tân - Oakwood Residence Saigon
Oakwood Residence Saigon · Hồ Chí Minh
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Type
Full-time
Work mode
On-site
Level
Staff
Industry
Administration / Office
Salary
Thương lượng
Location
Hồ Chí Minh, Hồ Chí Minh, Hồ Chí Minh
Overview
- Welcome and greet guests warmly and professionally, addressing them by name whenever possible.
- Handle guests check-in and check-out procedures accurately, efficiently, and courteously.
- Issue room keys in accordance with established security procedures and policies.
- Coordinate with Housekeeping, Engineering, Security, and other departments to ensure guests’ needs are met promptly.
- Follow company procedures and customer service standards.
- Report guest feedback, complaints, and unusual incidents to management in a timely manner.
- Process cash transactions, billing, and daily financial reconciliations accurately.
- Safeguard the security, privacy, and confidentiality of resident information.
- Respond promptly and professionally to all guest concerns, inquiries, and complaints.
- Maintain cleanliness, organization, and professionalism in all work-related areas during and between tasks.
- Work flexible shifts as required by operational needs.
- Ensure smooth shift transitions by properly endorsing and following up on pending tasks and important information.
- Develop and maintain strong knowledge of the Ascott Star Rewards program to effectively assist and engage guests.
- Perform other duties and functions as may be assigned by the Front Office Manager and Duty Manager or Front Office Supervisor from time to time.
- Participate in any Front Office initiatives and projects.
- Bachelor’s degree in Hospitality Management or related field.
- Minimum 1–2 years of experience in Front Office or hotel operations.
- Previous experience in a hotel front office or similar customer service role
- Good command of English is required; Additional language is an asset
- Exceptional interpersonal skills including communicating, listening, and coaching
- Ability to remain calm and courteous in demanding situations
- Able to work weekends and public holidays as required.
- Capacity to read situations, understand environments and respond accordingly
- Someone who is a good team player, honest, details oriented, neat and tidy
- Kinh nghiệm: null Năm
Summary of facts from the official posting. View original ↗
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