Product Owner Expert Mobile Banking, eKYC

NGÂN HÀNG THƯƠNG MẠI TNHH MTV KỶ NGUYÊN THỊNH VƯỢNG (GPBANK) · Hà Nội

Type

Full-time

Work mode

On-site

Level

Staff

Industry

Banking & Finance

Salary

Thương lượng

Location

Not Available, Hà Nội, Hà Nội

Overview

Define and manage the product backlog for digital platforms (e.g., Internet Banking, Mobile Banking, eKYC, RM tools) and internal operational systems (e.g., BPM, ECM, DMS)
Prioritize backlog items based on business value, user experience, and urgency aligned with the bank’s digital transformation strategy.
Collaborate closely with Business Unit, BAs, Developers, QA, and DevOps to ensure timely and high-quality delivery of digital solutions.
Actively participate in Agile ceremonies such as Sprint Planning, Daily Stand-ups, Grooming, and Retrospectives to maintain alignment and agility.
Act as the central contact point for clarifying business requirements and coordinating issue resolution during development, testing, and deployment phases.
Communicate effectively with business units, operations, testing teams, partners, and other stakeholders to ensure aligned expectations and execution.
Gather and manage feedback from end users and business units, updating the backlog accordingly.
Monitor post-release performance of digital platforms, including usage metrics, error rates, and actual user experience.
Your Skills and Experience

Bachelor’s degree in Computer Science, Engineering, Mathematics, or related field of study: or equivalent education, training & experience
Candidates with relevant international certifications are preferred, such as:
+ PSPO I/CSPO (Professional Scrum Product Owner)
+ PMI-ACP (Agile Certified Practitioner)
+ CBAP (Certified Business Analysis Professional)
+ PMP (Project Management Professional)
Minimum of 8-10 years of experience in a BA/IT PO role, including at least 5 years as a Product Owner for IT products in the banking or financial sector.
Solid understanding of digital banking platforms such as Internet Banking, Mobile Banking, eKYC, Digital Onboarding, RM/Branch tools, Self-Service Banking, BPM/Workflow systems, and ECM/DMS...
Good knowledge of banking operations, business process flows, and approval procedures—especially in digital channels and back-office domains.
Ability to define product goals, identify MVP, manage backlog, and track delivery with ownership.
Preferred: knowledge or hands-on experience with enabling technologies such as RPA, OCR, Chatbot, e-Signature, or third-party digital service integration (Open API).
Why You'll Love Working Here

BonusHealthcareTrainingLaptop / equipmentUniform

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