← NAB Innovation Centre Vietnam
HN Senior/Middle Production Support Engineer
NAB Innovation Centre Vietnam · Hà Nội
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Type
Full-time
Work mode
On-site
Level
Staff
Industry
Engineering / Mechanical
Salary
Thương lượng
Location
Quận Ba Đình, Hà Nội, Hà Nội
Overview
- Incident & Production Support
- Respond to stakeholder queries on transactions, incidents, customer impact, and application behaviour
- Investigate production issues using logs, metrics, and transaction tracing
- Lead or support incident response through triage, escalation, and root cause analysis (RCA)
- Participate in a rotating 24×7 support roster and planned overnight change windows when required
- Monitoring & Observability
- Build, maintain, and improve dashboards, alerts, and queries in logging and monitoring platforms
- Proactively monitor platform health, incidents, and service availability
- Strengthen runbooks and operational signals to reduce mean time to detect and resolve (MTTD / MTTR)
- Stakeholder & Change Management
- Collaborate with stakeholders and delivery teams to raise and manage change records
- Coordinate and support implementation of production changes and deployments
- Create and maintain implementation run sheets and operational documentation
- Deployment & Environment Support
- Support planned changes with a focus on minimal downtime and operational impact
- Support release validation and post-deployment monitoring
- Certificate & Access Management
- Coordinate certificate renewals with vendors and internal certificate management teams
- Process and action identity/access requests (e.g. myID) and related operational tasks
- Your Skills and Experience
- Technical
- Proven experience in Production Support, Application Support, or Technical Operations
- Ability to read and troubleshoot applications across Java backends and React frontends
- Hands-on experience with log analysis, dashboarding, and alerting (e.g. ELK/OpenSearch, Splunk, CloudWatch, or equivalent)
- Familiarity with transaction monitoring and distributed tracing concepts
- Experience with incident and change management processes (e.g. ServiceNow or equivalent ITSM tooling)
- Ability to troubleshoot issues in high-availability production environments
- Scripting experience for operational tasks (e.g. Bash, Python, or similar)
- Ways of Working
- Experience coordinating with vendors and multiple business stakeholders
- Strong written and verbal communication; able to explain technical issues to non-technical audiences
- Willingness to work flexible hours for on-call roster duties and planned overnight support when required
- Nice to Have
- Familiarity with cloud platforms and containerised workloads (e.g. AWS, Kubernetes)
- Experience supporting payment or transaction banking systems
- Experience contributing to post-incident reviews and continuous operational improvement
- Why You'll Love Working Here
Benefits
- 20-day annual leave and 7-day sick leave, etc.
- Exciting career and development opportunities
- Large scale products with modern technologies in banking domain
- Clear roadmap for career advancement in both technical and leadership pathways
- Well-structured learning and development programs (technical and soft skills)
- Sponsored certificates in both IT and banking/finance
- Premium account on Udemy
- English learning with native teachers
- Opportunity for traveling & training in Australia
- Professional and engaging working environment
- Hybrid working model and good work-life balance
- Well-equipped & modern Agile office with fully stocked pantry
- Special programs to improve your physical and mental health
- Annual company trip and events
- A solid talented team behind you – great people who love what they do
- If this excites you, let's have a chat over a cup of coffee!
BonusHealthcareTrainingStock options / ESOP
Summary of facts from the official posting. View original ↗
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