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← MONEY FORWARD VIETNAM CO.,LTD

HN Middle Corporate IT Engineer

MONEY FORWARD VIETNAM CO.,LTD · Hà Nội
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Type
Full-time
Work mode
On-site
Level
Staff
Industry
Engineering / Mechanical
Salary
Thương lượng
Location
Not Available, Hà Nội, Hà Nội

Overview

  • 7 million B2C users; 140,000+ business customer
  • Kitting & Device Management via Jamf:
  • Build, configure, and optimize automated computer deployment scenarios (Kitting/Provisioning) for macOS using Jamf systems (Jamf Pro/Jamf School).
  • Ensure newly issued devices automatically install all required software, security configurations, and company policies right out of the box (Zero-touch deployment).
  • Handle application packaging and push remote software updates to Mac systems via Jamf.
  • IT Support & Ticketing Workflow:
  • Receive, track, and resolve in-depth technical issues related to macOS and Windows (hardware, profile errors, access permissions, software conflicts) for both local and international users via Jira Service Management (JSM).
  • Utilize Jira platforms to collaborate on tasks, escalate complex technical bugs, and maintain service-level agreements (SLAs).
  • Assist users in integrating Mac computers with the internal network, office printers, file servers, and global collaboration tools.
  • Administration, Security & System Communication:
  • Monitor security compliance on Mac devices (FileVault, Firewall, Antivirus) through configuration profiles on Jamf.
  • Work and communicate directly with Global IT teams, Regional IT teams, or foreign vendors to resolve major system issues.
  • Assist with basic administration of infrastructure systems, including local networks, Linux servers, and VMware virtualization environments.
  • Asset Management:
  • Manage the lifecycle of Apple devices within the company from purchasing, activation on Apple Business Manager (ABM), and synchronization to Jamf, through to decommissioning.
  • Track, update, and audit all corporate hardware and software assets using Jira ITAM (Assets) to maintain an accurate inventory database.
  • Working proficiency in English (listening, speaking, reading, writing).
  • Ability to explain technical issues to foreign users in an easy-to-understand manner.
  • Hands-on experience working with macOS or Windows using Entra ID (Azure AD) in a corporate environment (multicultural or multinational environment preferred).
  • Practical experience in computer kitting, configuring, and managing devices remotely using Jamf.
  • Understanding of Jamf Pro/Jamf Now operations and the connection process with Apple Business Manager (ABM).
  • Proven experience working with ticketing systems, specifically Jira Service Management (JSM) and Jira workflows.
  • Hands-on experience using Jira ITAM (Assets / Insight) for tracking equipment and managing IT asset inventories.
  • Knowledge of application packaging (.pkg, .dmg) and basic scripting (Bash/Shell) on macOS is a strong plus.
  • Have experience in automated device deployment using Entra ID (Azure AD/Intune/Autopilot) for Windows IS ACCEPTED. Candidates without prior Jamf/macOS management experience WILL BE TRAINED.
  • Proactive and positive working attitude
  • Highly motivated and eager to learn
  • Strong customer-centric mindset (or User-focused approach)
  • Hybrid working
  • Full salary in probation & 13th month salary

Benefits

Company trips

Summary of facts from the official posting. View original ↗

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