Specialist, POS Support (Policy Owner Services System)

Manulife (Việt Nam) · Hà Nội

Type

Full-time

Work mode

On-site

Level

Staff

Industry

Other

Salary

Thương lượng

Location

Hà Nội, Hà Nội, Hà Nội

Overview

Perform daily operational reconciliation and monitoring activities.
Investigate data discrepancies, exceptions, and process breaks.
Ensure accuracy and completeness of business transactions between systems.
Support root cause analysis for operational incidents and system issues.
Conduct regular quality checks on operational outputs and reports.
Validate data accuracy, completeness, and consistency.
Identify trends, recurring issues, and process gaps.
Maintain issue logs and follow through until resolution.
Prepare test scenarios and test cases.
Execute UAT testing for system enhancements, product launches, and regulatory changes.
Document defects and coordinate with IT teams for issue resolution.
Support production validation after deployment.
Work closely with Operations, IT, Product, Project teams, and other stakeholders.
Support training, documentation, and knowledge sharing activities.
Foster teamwork and a collaborative working environment.
Participate in continuous improvement initiatives.
Perform other assignments as requested by Line Manager.

Training

Summary of facts from the official posting. View original ↗

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