Air Freight Operations & Customer Service Executive

Mainfreight Vietnam Co., Ltd. · Hồ Chí Minh

Type

Full-time

Work mode

On-site

Level

Staff

Industry

Customer Service

Salary

Thương lượng

Location

Hồ Chí Minh, Hồ Chí Minh, Hồ Chí Minh

Overview

Manage AWB/MAWB/Manifest/Arrival Notice/Delivery Order
Co-ordinate with origin/destination team and inform customer on incoming/departing shipments
Follow-up and send HAWB to customer, ensure accuracy of AWB/MAWB/Manifest
Create and release Pre-Alert/Arrival Notice/Delivery Order timely
Inform Counter/Terminal that HAWB/DO is ready for issuance
Ensure Cargowise is updated properly in timely manner
Monitor customer's requirement on milestone and KPI
Follow up shipment status and ensure cargo delivered successfully
Create invoice and dispatch the same to Customer, resolve invoice queries
Create PO and follow-up payment to supplier, resolve supplier Invoice queries
Manage overdue invoices and follow-up payment
Troubleshoot and resolve operational issues / escalations
Monitor corrections required and data quality in invoice
Solve customer query and handle exception if any
Participate in new Air export/import project implementation and being key executive for key account

Summary of facts from the official posting. View original ↗

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