Type
Full-time
Work mode
On-site
Level
Staff
Industry
Other
Salary
Thương lượng
Location
Hồ Chí Minh, Hồ Chí Minh, Hồ Chí Minh
Overview
- Work out overall demand forecast
- Booking with nominated carriers and verify booking confirmation. Share the booking confirmation to customers and trucking agents
- Pricing spot-buy if required.
- Coordinate with internal customer’s parties, carrier and broker to pick up and deliver container to customer on time.
- Issue commercial invoice from SAP for customs declaration
- In charged of solving issues related to carrier (container pick-up, vessel delay, shortage space,..)
- Track & Trace milestones
- Manage D&D, Routing Guide Compliance
- Work out long-term solutions for continuous improvement of export projects & export processes
- Provide a value add to the customers through effective business solutions by having good business knowledge / process understanding.
- Query Resolution with shippers/Customers/Key Account Managers/other stakeholders, timely resolution and response to customers.
- Maintain a Customer centric approach thereby helping to avoid occurrence of errors and take preventive measures to eliminate repetition of errors.
- Prepare and submit all documents in a timely and accurate manner and keep the internal/external stakeholders informed of the status.
- Responsible for cross sell/up sell, customer retention.
- Adhere to process and Standard Operating Procedures (SOPs) and Internal Operating Procedures (IOPs) during daily operation.
- Identify deviations in process as compared to IOPs and share the same proactively with the customer & reporting head.
- Respond to all enquiries in a timely and accurate manner & escalate difficulty as defined in SOPs / IOPs.
- Maintain effective and proactive communication – by regularly participating in conference calls with the clients to enable seamless process flow.
- Record and report the performance that help provide suitable recommendations on: Service delivery wins + Service failures.
- Comply to specific customer SOP and monitor respective KPIs.
- Reporting, execute reports or other tasks assigned by Team Leader/Manager.
Summary of facts from the official posting. View original ↗
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