← Lumberworks Limited
Product Operations Specialist Agile, Web3, QA QC
Lumberworks Limited · Hồ Chí Minh
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Type
Full-time
Work mode
On-site
Level
Staff
Industry
Manufacturing
Salary
Từ 38tr
Location
Quận 1, Hồ Chí Minh, Hồ Chí Minh
Overview
- Quality & Testing
- Support product quality assurance by assisting in the creation and execution of test plans for new features and releases.
- Contribute to various testing phases to ensure features meet defined requirements, quality standards, and user expectations (UAT, Regression, Exploratory, Beta, etc).
- Conduct cross-platform testing across Web, Mobile, and wallet integrations to ensure consistency and reliability.
- Help maintain and improve operational QA documentation, including test cases and workflows in Notion.
- Product & Operational Execution
- Collaborate with product managers to define, refine, and document product requirements, user stories, and success metrics.
- Maintain organized planning, product backlogs, and development tracking using tools like Notion, and Linear.
- Coordinate across design, engineering, marketing, and support teams to ensure smooth delivery of features and updates.
- Monitor and support key operational workflows, including onboarding, user support escalations, and incident triaging.
- Assist in customer support and operational issue escalation by providing context, tracking resolution, and ensuring feedback is looped back into the product.
- Data & Process Optimization
- Validate the accuracy of business-critical data, including balances, market information, and dashboard reports.
- Monitor product and marketing KPIs, operational health, and usage analytics to surface bottlenecks or quality issues.
- Help optimize internal workflows by identifying inefficiencies and proposing scalable, repeatable solutions.
- Release & Launch Support
- Coordinate product releases by tracking dependencies, conducting final QA checks, and ensuring rollback procedures are ready.
- Ensure all quality and operational gates are passed before go-live.
- Your Skills and Experience
Requirements
- 2-3 years of experience in product operations, or QA at a software company.
- Strong understanding of digital product workflows, preferably in Web3 environments.
- Familiarity with agile practices and tools like Linear, Notion, or similar.
- Product-first mindset with attention to detail and user-centric thinking.
- Analytical mindset for diagnosing workflow gaps and improving processes.
- Strong communication skills for interfacing with technical and non-technical teams.
- Hands-on approach with a willingness to roll up sleeves and handle both operational and strategic tasks.
- Bonus Points
- Experience with crypto exchanges, prediction markets, or trading platforms.
- Understanding of DeFi workflows, including wallets and gas fees.
- Prior exposure to QA or UAT responsibilities in a fast-paced dev environment.
- Experience with tools like Amplitude, Posthog, or SQL for data analysis.
- Based in Ho Chi Minh City and able to work in-office 4 days per week with Friday work from home
- Why This Role Matters
- Direct Product Impact: You help ensure quality at every stage of the product lifecycle.
- Cross-Functional Influence: You bridge gaps between product, engineering, and operations.
- User Trust: Your work helps build reliable and safe experiences for our users.
- Growth Opportunity: You will help shape the operational foundation of an innovative tech company in a rapidly evolving space.
- Why You'll Love Working Here
Benefits
Bonus
Summary of facts from the official posting. View original ↗
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