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← Laidon Group

Senior IT Project Manager English

Laidon Group · Hồ Chí Minh
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Type
Full-time
Work mode
On-site
Level
Manager
Industry
IT - Software
Salary
Thương lượng
Location
Quận Tân Bình, Hồ Chí Minh, Hồ Chí Minh

Overview

  • Serve as the main point of contact for customers throughout the project’s onboarding, implementation phases to delivery.
  • Lead cross-functional teams (Technical, QA Engineers, Client Support, DevOps, Business analysts...) to deliver projects on time and within scope.
  • Develop detailed project plan (project objectives, scopes, kick-offs, schedule meetings), execution roadmap (track project milestones, status update) and deliverables.
  • Manage communication with internal stakeholders, clients, vendors and leadership team
  • Collaborate with internal stakeholders (Sales, Presales) to ensure smooth communication and expectation setting.
  • Monitor customer feedback and escalate issues to ensure prompt resolution.
  • Prepare and maintain customer-facing documentation such as project plans, meeting notes, and status reports.
  • Maintain project documentation and ensure project tools (e.g., Jira, Smartsheet) are updated.
  • Proactively identify project risks, dependencies and constraints
  • Escalate critical issues appropriately with actionable recommendations
  • Resolve conflicts and remove blockers to maintain delivery momentum.
  • Ensure compliance with project governance, PMO standards and delivery methodologies.
  • Your Skills and Experience
  • Strong fluency in English is a must.
  • The ability to work in the evening or early morning is based on the project.
  • 3+ years of experience in project coordination, customer success, or account management (preferably in tech or SaaS).
  • Project Management Professional (PMP) certification is required.
  • Bachelor's degree in Business administration, Information Systems, or related fields.
  • A customer-first mindset and strong interpersonal skills.
  • Strong organizational and time management skills; ability to manage multiple priorities in a fast-paced environment.
  • Familiar with Project Management skills with strong communication, negotiation and problem-solving
  • Experience in SAP or ERP environments is a plus but not required.
  • Detail-oriented with the ability to document accurately and follow through.
  • Proactive, resourceful, and solutions oriented.
  • Able to work independently while also being a strong team player.
  • Why You'll Love Working Here
  • 15 days of annual leaves

Benefits

Healthcare

Summary of facts from the official posting. View original ↗

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