Teamlead (BPO - IT Background - English Fluent)

ITECHWX COMPANY LIMITED · Hồ Chí Minh

Type

Full-time

Work mode

On-site

Level

Staff

Industry

IT - Software

Salary

Thương lượng

Location

Hồ Chí Minh, Hồ Chí Minh, Hồ Chí Minh

Overview

Participate in Business Review meetings, present operation results, collect feedbacks and address concerns.
Use tools and strategy to monitor the performance of a team. Analyze non-satisfied cases, find root cause, work out action plan and monitor execution. Serves as the first line of management escalation.
Tracks resolution speed and removes roadblocks (e.g., skill gaps, unclear process) preventing issues from being resolved.
Analyzes the business impact and collaborate with different stakeholders to ensure right resources are engaged proactively.
Drive customer satisfaction when using Microsoft products, and share customer success stories that have positive impact to customers’ business.
Analyze team readiness strategy proactively, ensure the team has the correct readiness plan on both tech non-tech parts (such as compliance, service skill, etc.).
Ensure team members follow Microsoft & Itechwx compliance and security policy.
Identifies potential risks and implement optimized process to mitigate the risks.
Maintain positive relationship with all team members, drive positive team morale.
Be professionalism as a Itechwx ambassador, build and protect Itechwx’s people and

Summary of facts from the official posting. View original ↗

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