← ITECHWX COMPANY LIMITED
IT Lead (English Fluency)
ITECHWX COMPANY LIMITED · Hồ Chí Minh
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Type
Full-time
Work mode
On-site
Level
Staff
Industry
IT - Software
Salary
Thương lượng
Location
Hồ Chí Minh, Hồ Chí Minh, Hồ Chí Minh
Overview
- IT Operations & Governance
- Oversee end-to-end IT operations across all office locations
- Establish clear IT governance, roles, responsibilities, and escalation mechanisms
- Ensure timely incident reporting, coordination, and resolution for major IT issues
- Provide regular IT status, risk, and improvement reports to management
- Infrastructure & Service Management
- Manage corporate network (LAN/WAN/VPN), servers, cloud resources, endpoints, and collaboration tools
- Ensure office and production environments meet business SLA requirements
- Own IT asset lifecycle management (procurement, deployment, inventory, retirement)
- Manage external vendors and service providers
- Information Security & Compliance
- Implement and maintain IT security and compliance controls required for business lines
- Support internal audits, customer reviews, and compliance assessments
- Define and enforce IT security policies, incident response plans, and awareness programs
- Ensure proper access control, identity management, and data protection
- AI Enablement & Innovation
- Identify and implement AI solutions to enhance IT operations and productivity
- Drive adoption of AI tools to optimize internal workflows and service delivery
- Collaborate with stakeholders to integrate AI into support and business processes
- Team Leadership & Development
- Lead and manage IT teams across multiple offices
- Set clear performance objectives and accountability mechanisms
- Improve execution, professionalism, and internal service credibility of the IT function
- Build standardized processes to reduce dependency on individuals
- Cross-functional & International Communication
- Work closely with business, compliance & security, operations teams and other functional teams
- Communicate effectively in English with oversea leadership team
- Translate and report technical issues into structured, business-oriented updates for non-technical stakeholders
Summary of facts from the official posting. View original ↗
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