Type
Full-time
Work mode
On-site
Level
Staff
Industry
Engineering / Mechanical
Salary
9tr - 15tr
Location
Đà Nẵng, Quận Hải Châu
Overview
- IPTP global network monitoring
- Server assembling /termination /troubleshooting
- Network equipment support and configuration
- Remote hands assistance
- Hardware inventory management, documentation handling
- Assist in managing local office infrastructure in Vietnam
- Ensure proper tracking and following up of all cases until their resolution
- Fulfill duties/tasks assigned on ERP and RT system in a timely manner
- Manage requests from internal and external clients and resolve it on company system
- Understand customer issues and develop necessary actions across different teams to ensure optimal levels of customer satisfaction; escalate it to required departments if needed
- Handle request cases to ensure issues are recorded, tracked, resolved, and follow ups are done in a timely manner
- Conduct root-cause analysis for technical issues in coordination with other technical teams
- Maintain accurate customer documents and prepare reports for all issues and resolutions
- Develop insights from multiple data sources and advocate for actions that benefit both the customer and business outcomes
- Good practical knowledge of Networking (CCNA level)
- Basic knowledge, experience Linux / Windows .
- Problem solving abilities, attention to details.
- Good English communication.
- Ability to work independently / cooperate with the team.
- Ability to work under pressure / multitask.
- Freshers are welcome
- Able to work night shifts
Summary of facts from the official posting. View original ↗
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